Jeff Kaplan

Abusive Leadership?

Abuse me? What? Why did I cough up $125.00 for The Bass Handbook of Leadership? My graduate professors insisted the book was the last word… now I have a 10-pound, 1,500-page book that may be incomplete. People talk about leadership every day. They throw the word out there and accept it from others as if […]

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I feel your pain… now pay me!

Ardent followers of Daniel Goleman’s work on Emotional Intelligence will be delighted to learn that new research suggests emotional intelligence, in the from empathy, may yield more than productivity gains. The Study: Psychologists at the University of Bonn conducted an international study exploring people’s ability to recognize emotions, Participants tasked with recognizing the emotions exhibited

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Are you talking to me? … Why the sound of your voice matters

FACTS: Hardcore politico, long viewed as a hardened authoritarian, suffers a stroke. His voice and intonation were changed forever. He quickly went from being considered authoritarian by his party’s followers to compassionate. The question is…WHY? RESULTS: Researchers at the University of California looked at the vocal presence of charisma across different cultures and found that

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