Jeff Kaplan

Sell No

Yesterday is gone. What got us here, won’t get us there. We live in a time when the unexpected, unprecedented, and unimagined reign. We were there when the dam gave way, transforming a half-century’s stream of change into a torrent of transformation. The time to prepare and time to rebuild, became luxuries of bygone era; […]

Sell No Read More »

Decomplexifing Business: The Busting Bad Business Rules Challenge!

No, decompexifing isn’t a word or at least it wasn’t a word until I right-clicked it into existence by adding it to my MS Office dictionary—now it’s real. As silly as it sounds, the logic behind the creation of decomplexification isn’t that different from how the world of work was built. Curious, creative people just like us identified problems and struggled

Decomplexifing Business: The Busting Bad Business Rules Challenge! Read More »

Learning to do NOTHING right…

How personal and collaborative inaction may be the key to success in troubled times. Facing a military crisis at sea, it’s hard to imagine the right response being nothing – to do NOTHING – but that’s precisely what the British Navy has long prescribed. The Still was designed to help individuals and entire units survive chaos. On

Learning to do NOTHING right… Read More »

great-value-migration

The Great Value Migration No. 1

We’re taking it up a notch!  (See e-book segment below message) Since we began publishing this blog in 2013, we’ve learned so much from your feedback. In fact, your insights and stories were so valuable, we asked ourselves how we can get you more involved. The answer? We’re inviting you to become co-authors and help shape our

The Great Value Migration No. 1 Read More »

You’ll Only Get Answers to the Questions You Ask… (Flashback)

The devil is in the details and there’s no more fertile ground for relational bad-doing than what’s been left unsaid. Learning to ask more disciplined and purposeful questions will help you increase communication’s effectiveness, decrease unvoiced assumptions and keep devilish surprises out of your interactions. So, this week we’re looking back to 2015 for some

You’ll Only Get Answers to the Questions You Ask… (Flashback) Read More »

Dysfunction Wanted

“Before we start, I want you to know that you’ve never worked with an organization like ours…” This statement, or one like it, generally marks the start of my work with any organization. Global enterprise, mid-sized regional player or single shingle start-up – clients want me to understand the unique nature of who they are

Dysfunction Wanted Read More »